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Technical Support Engineer

7.00 to 10.00 Years   Gurugram   14 Sep, 2021
Progression Infonet Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

As a Technical Support Engineer, you will be:

  • Coordinating among various stakeholders like engineers, customers and vendors.
  • Strict adherence to SLAs and ensuring ITIL-based approach in resolving issues and requests.
  • Shall be required to manage asset inventories and associated processes to ensure timely updates of asset additions, modifications, removals.
  • Regular Reporting to senior management; should be able to prepare and present MIS reports.
  • Able to handle basic technical calls and resolve them.
  • Taking care of 3rd party vendor / OEM Co-ordination

Desired Profile: Educational Qualification

  • Technical Graduate/Technical Diploma Holder
  • MCP Certified Engineer with Relevant Desktop Experience

Experience

  • 1 to 4 years in Technical/Desktop Support

Skills & Competencies

  • Operating Systems Windows 8, Windows 10
  • Applications MS-office, Desktop and Server related applications
  • Infrastructure Good Experience on Support of Desktop Environment is mandatory
  • Basic Concept and understanding of Networks
  • Knowledge on Network Printers, Wireless, Mailing Solution is must.
  • Should have experience in Domain Environment

Knowledge

  • Must have sufficient knowledge of Basic Network Components
  • Must have working knowledge & exposure of customer handling
  • Knowledge on Virtualization technology will be an added advantage
  • Additional certification will be an added advantage.
  • Knowledge of Server operating systems and its functioning.
  • Should have mindset and attitude to serve and support customers and be a great team spirit
,

Keyskills :
oemtroubleshootingwindows 10team spirittechnical supportsenior managementms officeslasresolving issueslancaremcpcustomer handlingwindows 8educational qualificationbasicvendornetworkingmisoperating systems

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