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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Catering to service/ product needs for an ultra- premium segment of YBL customers.Ensure Customer service excellence by displaying complete onus to the customers query/ problemsDelivering service with requisite Courtesy and AccuracyNil Defects (100% adherence to product and process)Ensuring Nil Customer complaintsEscalating/ highlighting customer problem incidencesAdherence to service and sales complianceCross Selling/ up- selling on set products (assets and liabilities products)Ensuring Process efficiency by achieving set targets of call quality.Computer skills: Conversant with MS- Office & working knowledge of contact center systems Retail Asset System (FINONE) , Lead Management systems , Vision Plus.Other skills: Excellent Business Communication skills. Multilingual skills will be a plus. Good numerical , analytical & problem solving skills. Experience in BFSI and Travel,
Keyskills :
contact centerproblem solving lead managementcustomer service service excellencemanagement systems process efficiencybusiness co