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Collection Mgr-Multi Product

2.00 to 3.00 Years   Guwahati   05 Mar, 2021
Job LocationGuwahati
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Sales / BD
EmploymentTypeFull-time

Job Description

  • Receivables Management Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.
  • Review field follow-up for the portfolio managed towards achievement of target set.
  • Monitor the agency / field executives performances periodically.
  • Achieve the money collection under principal, fees & charges as per targets.
  • Regular visit to yard and reporting the discrepancies / compliant items as a visit report.
  • (Applicable for Auto, Two Wheeler, Agri & CTG Loans) Ensuring timely allocation and field follow-up.
  • Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
  • Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
  • Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
  • Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections.
  • Call recordings have to be validated and updated in the visit report submitted to the agency.
  • Process Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
  • Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
  • Settlement process involving issue of settlement letters to be in line with approvals received.
  • Manage escalations and ensure resolution of all cases.
  • Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline.
  • Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
  • All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).
  • Ensure nil delay in cash TAT and mis-posting of payments Vendor Management Management of field/ referral vendors Ensure compliance from the vendors on laid down processes.
  • Monitor performance of field agencies and address performance deficiencies.
  • Ensure 100% compliance of critical items like DRA certification/ police verification etc.
  • Code of conduct to be followed by the vendor across aspects of field and tele calling.
  • In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
  • Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.
  • .
  • Relationships and Roles To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions INTERNAL Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds.
  • Sharing data regarding negative profiles and areas basis portfolio trends Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation.
  • For retrieval of relevant documents for skip tracing and fraud cases Process team (Process Managers and Central team): For process and compliance related items EXTERNAL Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement Code Of Conduct & HR Trainings To follow code of conduct guidelines of bank.
Skills
  • Should possess good communication skills
  • Good leadership quality and molding and supporting the team for desired results as per management expectations(for agencies/off-rolls staff)
  • Should be able to handle deadlines and compliance items
  • Should be good on follow up and accomplishment of targeted achievements
QualificationsGraduate / Post Graduate / MBA,

Keyskills :
receivable managementsettraining programscashposdrasalesskip tracingyard managementvendor managementptpagriprocess managementmanwrttat

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