Adoption and Translation Expert

Job Description

You are a member of the Service Integration Team supporting the integrated P&O functions. The purpose of this role is to instructional design knowledge materials, manage translations and provide support between Testing, Service Integration and Service Delivery teams. The UP4Growth solution enables the integrated processes supporting Learning, Performance Management, Talent Management, Competency Architecture, and Basic Reporting. The role includes driving LO and Learning Assignment administration, change management with end-end completion and as well as modifying quick-reference guides, read mores and FAQs.Key Responsibilities: You work to operationalize the strategic vision of the NoLI in conjuction with the service integration team. You partner closely with the Integration managers, testing team, IT Ops and demand, Service delivery and project team members in both a project and operational state. You maintain subject matter expert level knowledge of all modules in scope within Cornerstone OnDemand and support effective training and knowledge management within P&O Services. Updating, creating and adopting Knowledge Bank materials, including community administration, across all languages. Updating Content Material Tracker Supporting discussion between Testing, Service Integration and Service Delivery teams CTS Custom Translations Management administration Creation and update of Read Mores, Quick reference Guides an FAQs for UP4G, and support global reporting and analytics team in creation of KM & adoption documentation LO and Learning Assignment administration Translations Project Management Translations implementation into UP4Growth Measures the solution design and adoption and adjusts the plan and strategy to meet needs. Ensures close connectivity and collaboration with Process Owners, Process Experts and Practice Networks cross-divisionally. Endorses adoption and adherence to Novartis P&O practices and guidelines, assuring that these are transparent to the respective organizationMinimum requirements Bachelor/s degree or equivalent experience - Qualification in instructional design or equivalent experience Fluent spoken and written English, other languages are an advantage Bachelor/s degree or equivalent experience - Qualification in instructional design or equivalent experience Ideally 3 to 5 years combined instructional design and project management experience working in a Customer Service Delivery environment within a global environment Knowledge and experience of designing and delivering a variety of training programs Knowledge and experience managing translation and localization projects Proven experience in partnering with external vendors Proven experience in stakeholder management in a matrix organization Proven experience in change management Experience with Agile software development or supporting training of cloud solutions Familiarity with service management / delivery technology/ tools (i.e. SAP HR, ServiceNow, Ticketing, Telephony, Chat platforms) preferred but not essential Experience of working within virtual / remote teams preferred Fluent spoken and written English, other languages are an advantageWhy consider Novartis 750 million. That s how many lives our products touch. And while we re proud ofthat fact, in this world of digital and technological transformation, we must also askourselves this: how can we continue to improve and extend even more people slives We believe the answers are found when curious, courageous and collaborativepeople like you are brought together in an inspiring environment. Where you regiven opportunities to explore the power of digital and data. Where you reempowered to risk failure by taking smart risks, and where you re surrounded bypeople who share your determination to tackle the world s toughest medicalchallenges.We are Novartis. Join us and help us reimagine medicine.,

Keyskills :
quick reference guidescustomer service delivery sap hrsolution design customer serviceservice delivery global reportingstrategic