Amazon-Permanent WFH - Hyderabad_Apply Now

Job Description

Greetings from Amazon !We are hiring for Selling Partner Support Associate- Customer Service & Email Support.Interested candidates may apply on the given link for the rounds of discussion.
• Permanent Work From Home based in Hyderabad.
• Notice period Immediate joiners
• Education should be graduate and above without active backlogs &Do not apply who are yet to complete graduation in 2022.
Selling Partner Support Associate - SPS IN (Work from home) - HyderabadTeam Description:Want to join the Earths most customer centric company Do you like to dive deep to understand problems Are you someone who like to challenge Status Quo Do you strive to excel at goals aligned to you If yes, we have opportunities for you. The Selling Partner Support (SPS) team at Amazon is looking to hire candidates who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors. Sellers are our 3P customers that join the Selling on Amazon program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon becomes a full-time distributor of your products. We buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns. India as a region support different marketplaces in India, NA, and EMEA & APAC.The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Virtual Contact Center (VCC)associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.Position Description: Seller Support AssociateLOCATION (Bangalore) SHIFT REQUIREMENTS (24/7)The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and e-mail support in English /Hindi language governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronicsystem issues, provide process improvements, develop internal documentation, and contribute to a team environment.Roles and Responsibilities:This includes, but is not limited to:
• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupledwith proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
• Basic Qualifications
  • Education: Bachelor Degree in any discipline with 0-10 years of experience.
  • Excellent written and verbal communication in English.
  • Shifts:The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off:Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
  • Candidates who are based in Bangalore should apply.
Additional Information:Information security:You should be will to sign a undertaking pertaining to dos and donts in accordance to the data Security policyErgonomic Furniture:In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspaceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Keyskills :
international bpoemail supportinternational call centercustomer supportvoice processcustomer carevoice supportinternational voice process