Analytics Advisor

Job Description

Design, specify, implement and maintain website solutions. Determine customer requirements Develop and evaluate solutions and functional specifications of moderate to high complexity & Partner with subject matter owners and IT to ensure effective, updated and informative websites.You will:

• Understand and provide analytics on Content management operation and site quality across various platforms like Dell.com, Premier, E-support and DellTechnologies.com.
• Understand customer journey, understand contact points, identify measures, and provide solutions towards simplifying/ unifying customer journey on Dell platforms.
• Develop RTB metrics & definitions for each domain drive adoption of these metrics and deliver insights into how they enable performance & user experience
• Conduct ad-hoc Insights to inform use cases and concepts to support team s pursuit of platform goals.
• Work closely with Data Science / Data Engineering (reporting-visualization) to create the right data set for continued analysis - collect and transform unstructured data into actionable insight.
• Deliver 1-2 new ideation and hypothesis in a quarterly basis, deliver point of view documents in relevant area on a regular basis
• Establishing relationships with key business partners (includes designers, business leads et) or Point of Contacts to improve added value for business
• Contribute to improve Process and reduce overall issues via algorithmic solution (Python)

Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements

• Education MBA/ degree in business administration or Bachelor s degree or higher in Engineering, Computer Science/IT, Finance, Math, Statistics. With 4-7 Years of Industry experience.
• Presentation, leadership, business influence, and project management skills
• Capability to identify and troubleshoot potential Business issues
• Worked as a business analyst in Analytics/ Business Intelligence/ Consulting - Candidate should have played a role where he/she has been accountable for delivery within a business area
• Highly proficient in Excel, moderate knowledge of at least one of Tableau/ Power BI
• Business experiences working in contact center domain allowing for strong interconnection between analyses and solving of business problems.
• Experience with Hadoop in data extraction and manipulation
• Understanding of Statistical and data modelling with Python/R or in-depth knowledge of data base functions and query languages (SQL)
• Communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.

Desirable Requirements

• Knowledge of contract strategy, Phone/Chat/Email will be helpful
• Handled contact center data in any previous roles
• Experience working in the retail / eCommerce space
• Proficiency in using digital analysis tools like Adobe Site Catalyst

, Design, specify, implement and maintain website solutions. Determine customer requirements Develop and evaluate solutions and functional specifications of moderate to high complexity & Partner with subject matter owners and IT to ensure effective, updated and informative websites.You will:

• Understand and provide analytics on Content management operation and site quality across various platforms like Dell.com, Premier, E-support and DellTechnologies.com.
• Understand customer journey, understand contact points, identify measures, and provide solutions towards simplifying/ unifying customer journey on Dell platforms.
• Develop RTB metrics & definitions for each domain drive adoption of these metrics and deliver insights into how they enable performance & user experience
• Conduct ad-hoc Insights to inform use cases and concepts to support team s pursuit of platform goals.
• Work closely with Data Science / Data Engineering (reporting-visualization) to create the right data set for continued analysis - collect and transform unstructured data into actionable insight.
• Deliver 1-2 new ideation and hypothesis in a quarterly basis, deliver point of view documents in relevant area on a regular basis
• Establishing relationships with key business partners (includes designers, business leads et) or Point of Contacts to improve added value for business
• Contribute to improve Process and reduce overall issues via algorithmic solution (Python)

Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements

• Education MBA/ degree in business administration or Bachelor s degree or higher in Engineering, Computer Science/IT, Finance, Math, Statistics. With 4-7 Years of Industry experience.
• Presentation, leadership, business influence, and project management skills
• Capability to identify and troubleshoot potential Business issues
• Worked as a business analyst in Analytics/ Business Intelligence/ Consulting - Candidate should have played a role where he/she has been accountable for delivery within a business area
• Highly proficient in Excel, moderate knowledge of at least one of Tableau/ Power BI
• Business experiences working in contact center domain allowing for strong interconnection between analyses and solving of business problems.
• Experience with Hadoop in data extraction and manipulation
• Understanding of Statistical and data modelling with Python/R or in-depth knowledge of data base functions and query languages (SQL)
• Communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.

Desirable Requirements

• Knowledge of contract strategy, Phone/Chat/Email will be helpful
• Handled contact center data in any previous roles
• Experience working in the retail / eCommerce space
• Proficiency in using digital analysis tools like Adobe Site Catalyst

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Keyskills :
data modelinguse casesbonus programsequal employment opportunityeuropean works councilscolor schemesdata sciencesocial impactcontact center