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Area Business Head- Bancassurance

7.00 to 12.00 Years   Hyderabad, Pune, Mumbai City, Nagpur   20 Jul, 2022
Job LocationHyderabad, Pune, Mumbai City, Nagpur
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are hiring for life insurance company.POSITION / DESIGNATION -Area business head- Phone salesBAND / GRADE -Assistant Manager/Deputy ManagerJOB RESPONSIBILITIES -Floor Manager is responsible for Training, hand holding the team and building relationship with the Phone Managers/ Field BDM/ RBH& back office support. He/she will also be responsible for achieving the sales target and maintain quality service standards through their teams.Campaign ManagementWeekly review and monitoring the Teams on all running campaignsMonitoring and ensuring Login to issuance as per defined process & TATEnsure FTREnsure regular trainingBest Practise SharingRun and Manage R&R for team motivationEnsure Persistency and control surrender Target OrientationShould always be abreast of the current business situation Like no. Of leads, conversion %, business numbers etc. Relationship Management, Sales target achievement Process AdherenceEnsure Target Vs Achievement alwaysEnsure excellent rapport with the Phone Managers to maximize productivityEnsure and demonstrate supportive behaviour with Phone Managers, Field BDM,RBHEnsure and demonstrate supportive behaviour with other functions in the organisationEnsure Processes are adhered to as per TAT. Quality -Sales SupportEnsure Quality standards in sales support process with efficient escalation mechanism Software support, integration & enhancementTo manage the above for smooth functioning on the floor.KEY PERFORMANCE INDICATORSQUALITATIVEBest Practise sharingExcellent relationship with Phone Managers/Field BDMs, RBHs along with other support functionsMotivation and team-workSystem Integration/enhancement for smooth functioningQUANTITATIVEHigh number of leads generatedSales Target numbers achievedHigh Conversion ratioLogin to Issuance RatioEnsure Persistency and control surrenderPREFERRED CREDENTIALSCOMPETENCIESAbility to interact and gain trust to maintain a mutually beneficial relationship.Ability to comprehend, capture as well as interpret team skills and problemsAbility to manage difficult situations both at the customer/distributor & caller endResult OrientationHigh level of motivation and perseverance to be given to the teamSales mindset and a positive attitudeGood computer knowledge (majorly excel)/technological skillsGood verbal and written communication skills. Should be very good in English &Regional LanguageWORK EXPERIENCE5- 8 yearsInsurance / Banking / Finance/Call Center/ Sales experience; Exposure tomanaging call centre floor is a mustQUALIFICATIONSMinimum Graduate / (12 + 3 = 15) years of formal education.COMPETENCIESExcellent verbal and written communication skillsExcellent Presentation SkillsProblem analysis and problem-solvingExcel skillsGood articulation skillEmpathy & Leadership CapabilitiesAccountabilityTransparency of informationStrong negotiation skill

Keyskills :
team handlingtelecallinglife insurancephone bankingcustomer retentiontelemarketing salesrenewal retentionoutbound salestelesales

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