hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

BPO Process Trainer

3.00 to 5.00 Years   Hyderabad   23 Jun, 2022
Obtenir Solutions Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Client: MNCDesired Candidate Profile:
    • Graduate with excellent spoken and written English.
    • At least 2 yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
    • Excellent communication and presentation skills
    • Good command over English and ability to train on language skills
    • Ability to build rapport with key stakeholders - internally and externally
    • Exceptional reporting and analysis skills
    • Strong analytical, conceptual and problem-solving abilities required
    • Ability to work in a fast-paced environment with minimal supervision
    • Self motivated team player with high energy levels and passion for training
    • Feedback skills to inspire Agents to improve performance
    • Leadership, conflict management and problem solving qualities
    • Go-getter attitude with multitasking capability
    • Open to work in rotational shifts
    • Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
    • Provide inputs for training to assist reducing the learning curve of new hires
      • Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
      • Conduct Product Knowledge Tests on a periodic basis and publish results
      • Develop Training Planner for the year based on the Training Needs Assessment.
      • Deliver relevant training program under specified timelines
      • Ensure individual and organization wide training needs are fulfilled
      • Coordinate with Operations for successful implementation of training modules
      • Closely track progress and maintain records of all training activities.
      • Monitor trainees progress and provide feedback to them and their managers on an ongoing basis
      • To play an active role in training the Trainers
      • Creating reports and training dashboards for client and stakeholders

Keyskills :
process trainingcustomer service trainingprocess trainertrainer

APPLY NOW

BPO Process Trainer Related Jobs

© 2019 Hireejobs All Rights Reserved