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BPO Team Leader

2.00 to 4.00 Years   Hyderabad   23 Jun, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Client: MNC Client ( BPO - Industry )
    • Analyze various reports to enhance productivity
    • Motivate and implementation of the company R & R programs.
    • Improve quality of service and increase client delight.
    • Support to achieve process KPI
    • Prepare and submit periodic Team performance reports.
    • Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
    • To ensure that at no point in time the team lacks supervision.
    • Real time monitoring of Queues and ensure to process the cases within the time line
    • Handling team & Attend client escalations
    • Client interaction as and when required; incorporate feedback into the system
    • Give timely & real time feedback with a view towards improving Operational and individual efficiency
    Skills:
    • Graduate Only.
    • Good communication skills
    • Minimum of one year in to team handling skills.

Keyskills :
team leadingteam handlingbpobpo operationsteam management skills

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