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Client Service - Sr. Associate

1.00 to 5.00 Years   Hyderabad   13 Apr, 2021
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

RolesMonitor cash breaks, failed trades and overdrafts with the aim of minimizing potential riskEnsure deadlines / deliverables are met in accordance with the SLA provisionsEnsure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescalesAssist clients effectively with New Account / Market Opening requests and AD Hoc transitions or re-structuringComplete accurate non-standard or ad hoc reporting to clients within deadlinesEnsure that all clients are billed promptly and assist in the follow up of any aged debtReview operating procedures and ensure they are updated.Ensure timely and accurate completion of team checklists as requiredMaintain specialist knowledge and skills that are essential in performing the role effectivelyProactively share new ideas / process enhancements that could result in a benefit to the teamManage Relationships / CommunicationEnsure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.Regularly contribute to projects impacting the wider groupBuild strong relationships with COE sParticipate in shared service/client conference calls or meetingsProvide feedback on Shared Services/COEs and maintain issues logsBuild strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.Individual ContributorDisplay a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the roleEnsure that the highest level of the Code of Conduct is displayed in your behaviorProvide appropriate management information as required to support business unit decision makingSupport the Risk Excellence culture within the businessAdhere to limits of delegate,

Keyskills :
code of conductad hoc reportingquality of servicemusic makingfinancial justificationstatements of work sow

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