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Content Experience Manager

3.00 to 7.00 Years   Hyderabad   15 Nov, 2021
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

We re a great team of content producers who work collaboratively with developers, quality engineers, product managers, and designers to create high-quality user documentation. Youre an excellent match if you are self-directed, a problem solver, an excellent communicator, and passionate about technology.You ll lead a team of talented, motivated, and senior writers to create high-quality content that makes our customers happy. Content includes:

  • UI text that reflects salesforce.coms voice and tone
  • User assistance integrated into the application design
  • Videos
  • In-product help, user guides, and developer documentation
Youll be:
  • Inspiring, coaching, mentoring, and providing professional development for a team of writers
  • Partnering with other Applications cross-functional managers to ensure the success of your product areas
  • Leading or advising on efforts to improve our deliverables, processes, or other initiatives
  • Recruiting, hiring, and onboarding new writers as the Applications team grows
  • Working with the overall Doc & UA leadership team to determine direction and priorities for the team
This position is based in Bangalore, India, and requires the candidate to provide on-site leadership to the growing team of technical writers.Required Experience/Skills
  • 10 to 15 years of experience in technical writing
  • 3 years of documentation management experience or project leadership experience
  • Experience with DocBook and authoring tools such as Paligo
  • Proven leadership and mentoring skills
  • Excellent communication, analytical, interpersonal, and team development skills
  • Sound judgment and strong decision making ability
  • Strong customer advocacy skills
  • Great organizational abilities
  • Cross-functional team experience and influence
  • Track record of improving existing styles, processes, and teams
  • Bachelors degree in a technical or communications field
Desired Experience/Skills
  • Experience documenting SaaS applications or enterprise-class client/service software
  • Experience with source control software such as Perforce or ClearCase
  • Experience running Jenkins job to support production builds
  • Experience with video and image editing software
  • Knowledge of DITA
  • Experience with the Vlocity Communications package or in the Telco field
  • Experience with Salesforce or another CRM system
AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .,

Keyskills :
equal employment opportunityimage editingteam developmentcontrol softwarecustomer advocacyproject leadershipstatements of work sow

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