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Customer Care Executive

0.00 to 2.00 Years   Hyderabad   27 Mar, 2020
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidates,Greeting for theIKAYA Solutions Pvt Ltd !!We are hiring for One of my TOP MNC ClientJob Title : Executive / Senior ExecutiveRole : Relationship Manager/ Senior Relationship ManagerLocation:Hyderabad (rasoolpura)Qualification:MBA Fresher or GraduateExperience:0- 2 years (direct interfacing with the Customer)Role Overview:The Relationship Executive / Senior Relationship Executive is responsible for understanding customer requirements, meeting service metric guidelines,retaining customers, converting prospects and assisting them in finding suitable partners. HNI Sales & Customer Service.Key Responsibilities :

  • Welcoming the customer on-board and creating a Member Profile
  • Understanding the member choice, expectations and identifying the uniqueness of the Member.
  • Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
  • Up selling
  • Maintaining good rapport with the member; providing the right Elite experience and delivering quality service.
  • Managing a set customer portfolio with robust follow up
Skills and Competencies:
  • Excellent command over English language, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity.
  • Ability to understand the customer requirements
  • Punctuality & Presentation skills
  • High Emotional quotient, Persuasion Skills
Education and Experience:MBA Fresher or Graduate in any specialization with a minimum of 1 year experience in direct interfacing with the Customer.Experience in Personalized service would be an added advantage.Regards,HR TeamPREETHI

Keyskills :
voiceprocess crmsales eniortelecaller telecaller teamleader

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