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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
About NCR
NCR Corporation (NYSE: NCR) is a leading software and servicesled enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Customer Care Representative
Location: Hyderabad
Job Responsibilities:
o Maintaining a positive, empathetic, and professional attitude toward customers always.
o Timely response to customer over email for the requirement of EJ files.
o Handling inbound calls from onsite CEs and support them troubleshoot the EJ issues.
o Knowing our products inside and out so that you can answer questions.
o Taking prompt action on customer query & the incidents as per standard process.
o Keeping records of customer interactions, transactions, comments and complaints as per standard process
o Communicating and coordinating with colleagues as necessary.
o Ensure to follow all compliances related to work flow.
o Providing feedback on the efficiency of the customer service process.
o Ensure customer satisfaction and provide professional customer support.
Basic Requirements :
o Any Graduate / Post Graduate
o Basic knowledge of networking with tech certifications in computers.
o Good knowledge of MS Excel.
o Good analytical and troubleshooting skills.
o Good communication skills - English and Hindi is must.
o Experience in EJ operations will add more value.
o Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
o Good organizational skills and able to work well independently and within the team
o Should able to effectively communicate and coordinate with customer and various departments associated with EJ services.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
,Keyskills :
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