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Customer Service Associate

1.00 to 5.00 Years   Hyderabad   04 Jan, 2022
RGS- RAISING GLOBAL SOLUTIONS PRIVATE LIMITED Hiring For MNC'S
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Kindly know the minimum criteria forcollections executive.

  • Candidates with good communication
  • Willing to work in Semi voice process
  • Open for shifts ( currently the log out will be 11:00 pm IST, but may be Rotational Shift & Rotational Off)
  • Rounds of interview (PIR, Voice & Accent, HR & Ops round)
Essential Responsibilities
  • Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
  • Educate customers regarding their past due credits
  • Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
  • Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
  • Comply with over-all call quality standards
  • Adhere to company rules and polices especially on Time and Attendance
Required Skills:
  • QualificationUndergraduates/Graduates
  • Experience Fresher 5 years
  • Excellent English Communications Skills
  • Passion for Collections through Customer service
  • Prior Collections/Customer Service experience is good to have
  • Unyielding Integrity
  • Ability to work in a challenging environment
  • Flexibility to work in US shifts (Willing to work in 24/7 work environment)
  • Flexibility to work during Indian and US holidays.
  • Knowledge of basic computer skills
Desired Characteristics
  • Excellent problem-solving and analytical skills
  • Effective communication skills, both verbal and nonverbal
  • Proficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)
Virtual Rounds of Interview(Webex Interview):
  • PIR (Personal Introduction Round)
  • Voice n Accent Round
  • HR & Operations (Final) round

Keyskills :
fraud investigationvoice processcollectionschat processbpocustomer servicenon voice

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