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Customer Service Executive (Chat Process)

1.00 to 5.00 Years   Hyderabad   21 Jan, 2022
24-7 Intouch
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Eligibility Criteria:

  • Any UG/Graduate/ PG (Not eligible if pursuing any regular studies).
Roles & Responsibilities:
  • Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
  • Contacts can be from customers and/or shoppers
  • Responsible to save customers from deactivating the subscription of services & respond to other types of inquires
  • Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Responsible to document customer transactions accurately in the appropriate systems
  • Coordinate with the co-workers, lead persons and other departments as appropriate
Key Skills:
  • Preferred candidates with understanding on eCommerce websites
  • Should possess effective written communication skills and comprehension skills
  • Excellent Typing Speed: (At least 30 wpm)
  • Excellent interpersonal, intrapersonal skills, team player
  • Willing to work in Night Shifts or Rotational Shifts (24/7)

Keyskills :
written communicationnon voice processcustomer carecustomer servicebpo operationscustomer supportnight shiftchat process

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