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Data Steward

2.00 to 3.00 Years   Hyderabad   05 Mar, 2021
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us! Role: Data StewardExperience: 2-3 years direct experience preferred working in a role required to manage customer and/or product data.Working knowledge of CRM, preferably Salesforce and order management and billing systems like Netsuite or Zuora.Profile: A value-oriented role requiring attention to detail that focuses on supporting operational data management across the organization.Receive and process requests for data enrichment and validation activities in support of orders, contracts, and service requests.Monitor the quality of customer and product data sets to identify problems or patterns needing attention.Support various departments across the organization in ad-hoc data analysis and improvement projectsKey Objectives:Improving business efficiency by improving the quality of internal system data. This includes reducing the need for data cleansing, improving data input methodologies, and enabling the broader organization to understand and trust data for various uses.Reduce rework time for sales, finance, and reporting teams by ensuring high quality data.Key Accountabilities:Daily Data Management:

  • Maintain data sets to designated level of quality and standards
  • Review and monitor the quality of both new and reoccurring data sets.
  • Monitor operational dashboards for anomalies and patterns indicating a broader existing or potential issue.
  • Support sales, contract, and order processing teams in processing or correcting data directly affecting customer transactions.
  • Support reporting and planning teams in rectifying data quality problems directly affecting operational reports.
  • Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work.
  • Ensure all business activities follow the governance rules and corporate compliance standards.
  • Manage workflow via cases to support root cause analysis and overall data health measurements.
Project Support:
  • Support data cleansing, mapping, or improvement projects initiated anywhere across the organization.
  • Review Salesforce.com, NetSuite, and other data sources for data accuracy.
  • Support testing of new or enhanced data acquisition and maintenance tooling and processes.
  • Collaborate with global teams around the world in local time zones to discuss and troubleshoot issues.
Experience:
  • 2-3 years direct experience preferred working in a role required to manage customer and/or product data.
  • Working knowledge of CRM, preferably Salesforce and order management and billing systems like Netsuite or Zuora.
  • Experience with D&B, Zoominfo, and other 3rd party data providers is preferred.
  • Must possess knowledge of data governance concepts
  • Solid business acumen of business transactions and end-to-end sales processes.
  • Experience with quality management practices including lean sigma is helpful
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.,

Keyskills :
data qualitysales operationsbilling systemsroot cause analysisstock exchangequality managementdata managementdata analysisdata governanceorder processingdata acquisitiondata enrichmentdata cleansing

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