Data Visualisation Analyst

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySales Job DetailsThe role is responsible for building and standardizing a suite of data visualization, reporting, and empowerment tools to maximize efficiency across all levels and functions of the Customer Success and Growth (CSG) organization. In this role, you will be tased with research and analyze data to create compelling visualizations using Tableau.This role is critical in developing a 360 degree framework for scalable self-service analytics and data visualization; a critical component for driving excellence in strategy, planning, operations, and decision making. You will work with a global team of data and strategy professionals with a wide variety of backgrounds (management consulting, business intelligence, data analytics, strategy and operations, etc). This is a great opportunity for a data professional who enjoys collaborating and working cross functionally in a fast paced environment.Primary Responsibilities:

• Develop: Build data sets and dashboards in Tableau that can be used by business stakeholders to track business KPIs and derive actionable insights to optimize future strategies
• Design: Build repeatable processes and reporting packages to empower both Customer Success leaders and their teams with critical operational data related to strategy and execution.
• Iterate: Improve and maintain standardized operational reports and dashboards to monitor overall health, data integrity, and other key objectives and performance indicators. Support ongoing analysis of business performance. Inform executive decisions.
• Analyze: Analyze large amounts of business datasets to develop strategic insights or solve key business problems.
• Project Management: Run analytics projects/programs through their lifecycle; Create strategies for risk mitigation and contingency planning; Oversee deliverables on projects where necessary; Efficiently identify and resolve program issues; Design and maintain technical and project documentation.
• Partner: Build strong working relationships with internal teams, including data engineering, operations, product management, and business stakeholders to support analytical product development and measuring impact and adoption.
• Communicate: Engage with internal teams to showcase results and drive adoption of best practices.
• Grow: Regularly assess and improve your own performance in such areas as job knowledge, technical skills, productivity, accountability, quality, initiative, innovation, drive, working relationships, communications, leadership, and alignment with the Salesforce core values.
• Enable: Mentor junior team members, super users across the business, and members of the larger Customer Success data visualization community.

Required Skill and Experience:Education / Experience

• BA/BS degree in computer science, business analytics, or equivalent technical or quantitative degree required, advanced degree preferred.
• 4 years experience in analytics, engineer, program management, and/or operations role.
• 4 years experience in data analysis is preferred

Technical Skills

• Experience working with Tableau or similar data visualization tools; Tableau certifications are a plus.
• Experience writing complex database queries in SQL language (Oracle, Hive, etc).
• Experience scripting in Python, R, Hive ,Pig or Unix.
• Experience with data source design or the data warehouse space.
• Experience with salesforce.com is a plus.
• Experience with advanced analytics, including predictive modeling, machine learning using python/R is a plus.
• Experience working with cloud data sources is a plus.

Design Skills

• Experience analyzing data to identify deliverables, gaps, and inconsistencies.
• Experience in gathering requirements and formulating business metrics for reporting.
• Experience designing data source and applying visual best practices.
• Demonstrated success as a highly creative, analytical, and curious technologist and problem solver.

Business Skills

• Demonstrated experience managing complex projects from start to finish, working effectively across internal functional teams and external vendor relationships is a plus.
• Demonstrated ability to juggle and prioritize a high volume workload while handling details accurately, in a timely manner, and under pressure. Strong time-management skills, with the ability to multi-task, handle frequent interruptions, and make decisions in a fast-paced environment.
• Demonstrated ability to collaborate and communicate complex technical analysis to a broad variety of audiences including business executives

Salesforce Skills

• Get it Done
  • Delivers on commitments. Takes personal accountability and expects it in others.
  • Moves quickly and adapts to changing business constraints.
  • Organizes own time to work efficiently in a demanding environment.
  • The courage and confidence to challenge the status quo.
• Salesforce Smart
  • Develops and shares subject matter expertise, business knowledge or best practices.
  • Asks good questions to gain deeper understanding of the business.
  • Takes appropriate actions based on greater good of the company and needs of customer.
• Win as a Team
  • Strong team player with track record of cross functional collaboration.
  • Builds and leverages strong relationships across functions and the organization.
  • Comfortable sharing own Ideas and listen to different point of view from others.
• Compelling Communicator
  • Outstanding interpersonal and communication skills, both verbal and written.
  • Ability to articulate ideas and proposals clearly to stakeholders.
  • Shows energy and passion when presenting thoughts and ideas.
  • Lives the Salesforce values of Trust, Customer Success, Innovation, & Equality for all.

Working ConditionsThe physical environment requires the employee to work indoors in an office space. Employee is exposed to controlled temperature and air, adequate natural and artificial light, average noise levels. Employee must be able to remain in a stationary position 90% of the time. Employee must be able to communicate and exchange information over the phone and/or via a computer. Employee must be able to perform work during the core working hours for the role, and may be asked to work different and/or additional hours. Employee must be able to travel as required by job responsibilities.Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
variety of audiencestime managementdata analyticssubject matter expertiseenvironmental impact assessmentdata analysisequal employment opportunitydata integrityrisk mitigationstatements of work sow