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Desktop Support Engineer

1.00 to 4.00 Years   Hyderabad   29 Oct, 2020
Jobskey Consultancy
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaTechnical Support / Helpdesk,Hardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

Skill Set: Autodesk products AutoCAD, Revit etc., Windows 10, BOX, ZOOM, OneLogin, MS office, Dell and Lenovo Hardware, HP Printers, Conference Room hardware, Asset Management etc., ServiceNow Locations: Riyadh, Jeddah, Makkah, Al Baha, Madinah, Qassim Preference: Arabic Speaking JD: Experience in AutoCAD, Revit etc.

  • Experience in complete Asset Management.
  • Receives and responds to incoming help desk calls.
  • Attend to Employee inquiry/questions and create/log problem by using a Helpdesk agent to resolve issues and problems.
  • Troubleshooting including identification, resolution and escalation of Desktop Applications like Internet, E-mail, Internet and all Intranet Issues, BOX, ZOOM and Microsoft Outlook setup. Provides system Installation, configuration, and maintenance. Maintains troubleshooting activities in a Windows-based help desk or support environment. Performs on-site diagnostics, upgrades, and repair of PC computer equipment. Performs printer maintenance and repair, network testing, cabling, and maintenance, and set-up and deployment of new desktop and notebook computers, peripherals, printers, software, and other items as required.
  • Provides technical support for all IT Division personnel and basic user orientation. Strong computer systems and peripherals knowledge
  • Strong knowledge of all Microsoft products (PC, printers, peripherals, etc.). Ability to resolve problems in a timely manner and prevent reoccurring problems.
  • Strong and proven ability to render clear documentation and system specifications from interviews / discussions / workshops. Excellent written and verbal communication skills.
,

Keyskills :
network testingmicrosoft outlookmicrosoft productssystem installationverbal communicationemailnetworkingwindows 10technical supportbasicms officetroubleshootinghp printersoperating systemslanasset managementrevitzoom

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