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Head - Customer Success - HealthTech

3.00 to 4.00 Years   Hyderabad   26 Jan, 2023
Sutra HR
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Head of Customer Success - India at well known Health Tech company Bachelors Degree from tier-1 institute, MBA would be preferred; Experience in customer-facing roles with at least 3-4 years in the startup sector. As the Head of Customer Success, you will be responsible for the entire Member experience of Twin.You will be accountable for 3 critical functions :1. Loyalty - Drive retention with a goal to keep members for life on Twin2. Customer CARE - Keep real time pulse on our members, prevent escalations and ensure all concerns are closed with high satisfaction3. Customer Experience - Ensure our services are designed to delight our customers at each stage of the journey with a clear objective high Service Experience and NPS,

Keyskills :
pulsedesignretentionSubcutaneousHematocritTemperature MeasurementPulse OximetryEASEThroat CulturesCapillary PunctureUniversal PrecautionsDesign FirmsPattern CuttingDesignCADPattern Making

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