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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Our ideal candidate will have a) business analysis experience and b) e-commerce technology expertise and a demonstrated ability to define business requirements and work on technical projects. In this role, you are also expected to work closely with your peers, operations managers / senior managers/ senior leaders to understand their requirement and translate them into actionable metrics.Key objectives of this function areWork with Sales and Business teams in US, CN and EU to understand Seller support needs and finalize program scope.Manage day to day metrics generation and deep dive in issuesConnect with key stakeholders and Sellers regularly and make sure service levels are adhered toConceptualize and drive program changesSuggest solutions to the problem facedPartner with tech teams to build automated solutionsDrive efficiency improvements and raise service standardIn this role, you will:Own reporting metrics of Listing programUse SQL skills to deep dive, find issues and come up with solutions to existing problemsSuggest team on trends and best solutionsPartner with technology teams driving automation initiativesActive participate in hiring and building the teamMonitor real time service levels and schedule adherenceServe as point of contact for escalated contactsBASIC QUALIFICATIONSA bachelors degree from a well-regarded institution in an analytical field (e.g. Economics, Engineering, Computer Science, Mathematics, Statistics, or Finance)3-4 years of work experience with 1-2 years of experience as a people managerExperience analyzing data and communicating the results to business leadersKnowledge of basic statisticsExperience building automation and tools for data visualizationSQL databases and Excel to manage and analyze large data setsExcellent written and communication skillsAbility to work with IT systems, understand and work with XML feeds, SQL/ DWAdvanced computer literacy in Microsoft Office (especially MS Excel) applicationsExcellent analytical, problem solving and logical reasoning skillsPassion for innovation, automation and operational excellenceAbility to handle complex and ambiguous scenariosAbility to organize, prioritize and schedule work assignments.Ability to manage conflicting priorities - capability to work on several projects in parallelProven ability to manage reporting and analysisDemonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situationsCan adapt well to changing circumstances, direction, and strategyPREFERRED QUALIFICATIONSAdvanced knowledge of SQL and Microsoft Excel (prior data mining experience a plus).Strong analytical skills and attention to detail.An ability and interest in working in a fast-paced and rapidly-changing environment.A work ethic based on a strong desire to exceed expectations.Strong interpersonal skills including written and oral communication skills.Experience in a technology company or high-tech environment a plus.High customer focus and professional demeanor.Should have deep expertise in the design, creation, management, and business use of extremely large datasets.Should be able to work with business customers in understanding the business requirements and implementing solutions to support analytical and reporting needs.Strong time-management skills; the ability to thrive in a fast-paced environment and to manage multiple, competing priorities simultaneously. ,
Keyskills :
sqlidealsalesminingxmldesignbasicsciencefinancebusinessexcelmetricssellers