Infrastructure Support - Mainframe Operations

Job Description

Employer DescriptionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.When you work at JPMorgan Chase & Co., you re also an integral part of one of the world s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. At JPMorgan Chase & Co. we value the unique skills of every employee, and we re building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Organization DescriptionOur Global Technology Infrastructure group is a team of innovators rewarded with innovators who love technology as much as you do. Together, you ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You ll work in a stable, resilient and secure operating environment where you and the products you deliver will thrive.Job Description As an Infrastructure support Technician you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of File Transfer in the Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates. This role requires a wide variety of strengths and capabilities, including:

• Bachelors degree in Information Systems discipline or 3 year technical degree.
• Mainframe System and Batch Operations experience.
• Netcool/Control-M/CA7/ Zeke / Mainframe Console experience.
• 4-6 years experience in Mainframe Operations
• Ability to follow policies and procedures; attention to detail
• Strong problem solving skills and decision making ability around complex problems
• Excellent oral and written communication skills
• Ability to think creatively to deliver solutions through continuous improvement
• Strong desire and skills in identifying and implementing automation opportunities.
• Ability to learn and apply technical information in a fast-paced, demanding work environment
• Effective listening skills
• Work well in a team environment

Keyskills :
investment bankingfinancial servicessmall businessmachine learningfile transferbig dataproblem solvingbusiness bankingroot causeservice level