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IT Support Engineer

3.00 to 5.00 Years   Hyderabad   16 Aug, 2022
Steelwedge Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    You are responsible for
    • Responding to calls chats & self-service tickets
    • Effective triage & resolving associates technical issues & requests.
    • Clear documentation of the issues & escalating to L2 / L3 teams for the issues beyond SD scope of support.
    • Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.
    • Follow standard service desk processes and procedures.
    • Identify and escalate priority issues to the pertained teams.
    • An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.
    Qualifications
    • Any Graduate with 10+2+3 years of education, preferably from Computer s background
    • 4-5 years of good technical knowledge in supported customer specific Hardware and SW environment
    • Problem solving ability identify and resolve.
    • Ability to communicate clearly and accurately.
    • Active listening skills.
    • Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & Network related issues, Basic knowledge on Active Directory, O365 user administration.
    • Should be able to provide remote assistance to end users.
    • Supporting Desktop, Laptops Printers & mobile phones.
    Preferred Qualifications
    • Willingness to work in rotational shifts, based on business requirement.
    • Understanding of ITIL & ITSM work structure (certification Optional)
    ,

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesservice deskactive directorymicrosoft officetechnical skillsremote assistancevpnitilitsmbasiccitrixmobiletriagedesktop

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