Manager, CentralTime Keeping

Job Description

About AmazonAmazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Amazon Centralized TimekeepingCTK manages time and attendance (T&A) transactional activities for global Amazonians. Together with key partners, we work to advance self-service opportunities, streamline and standardize Time processes, and launch new solutions that provide a seamless timekeeping experience for our customers. The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels.Job DescriptionJoin Amazons Employee Services Delivery team and help make a difference for all Amazonians! We are currently looking for an Operations Manager to join our team.The HR Operations Manager sets the vision, direction, and culture of their teams by managing team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.The HR Operations Manager is responsible for all budgetary, people development and operations objectives for different teams within HR Services. Additional responsibilities include managing and leading a team of front line managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Employee Services Delivery team.If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed managers, leads, associates and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you re looking for.Successful candidates will demonstrate: The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of service teams A true hands-on approach as well as the ability to successfully monitor the pulse of the employees to ensure a high level of employee engagement. Experience with rapid and complex changing work environment. Passion for innovative HR solutions and process improvement. Strong project management skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution and achievement of the right results. A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions. Strong internal and external customer service focus. The ability to manage multiple priorities simultaneously - results oriented. Excellent organizational and interpersonal skills.Position ResponsibilitiesPeople Management: Leads and develops a team of 6-7 managers / SMEs / Sr. Administrators. Responsible for the overall direction, performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution. Actively participates in and drives the continuous improvement culture through kaizen and lean projects. Identifies and eliminates barriers to accuracy, productivity, and quality. Achieves performance goals and objectives in line with the network wide vision and goals. Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members. Carries out supervisory responsibilities in accordance with Amazon s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Manages relationships with key internal and external stakeholders, partnering closely with them for process enhancement.Program Management and Communications: Identifies customer-impacting issues and implement appropriate solutions. Continuously raise bar on Service Delivery metrics: Quality, SLA, Productivity through reducing process hand-offs and automation Own and drive key Operational frameworks: Process Performance Dashboard; Quality & Control framework; Training framework; BCP Framework Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures. Identifies and communicates service outages, investigates root cause, coordinates service recovery efforts, and ensures remediation plan is implemented to prevent future outages., Basic Qualifications A completed Bachelor s Degree from an accredited university Should have lead and executed large scale transformation projects and process improvements Experience with performance metrics, process improvement, and Lean methodologies Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays Proven strength in Customer and Stakeholder management in global organizations Ability to build team vision in alignment with organization priorities as well as deep dive with hands on process experience Preferred Qualifications MBA or Master s degree preferred Familiarity with HR systems: PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems PHR, GPHR, or SPHR certification Ability to handle changing priorities and use good judgment in stressful situation

Keyskills :
positive employee relationsdata entryroot causehr solutionslarge scale transformationcontinuous improvement culturehr operationsstatements of work sow