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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 7 Lakh/Yr |
| Industry | Medical / Healthcare |
| Functional Area | Service / Installation / Repair |
| EmploymentType | Full-time |
*Hiring for a leading analytical instrument company in Bangalore and Hyderabad Location*JOB MANAGERCUSTOMER SUPPORTLocation: Hyderabad, BangaloreHiring Company: A Leading Analytical Instrument CompanySalary: INR 6 to 8 LakhsExperience 6 to 15 YearsAbout Hiring Company :It is one of Indias leading companies in the field of sales, marketing and servicing of high technology analytical and laboratory instruments. We have been at the forefront of bringing the latest and most advanced range of instruments from leading manufacturers around the world to India.Previous Work Experience:Direct experience in field related to analytical instruments servicingMinimum Qualifications :Diploma in Electronics/ Instrumentation or MSc in ElectronicsPreferred Qualifications:BE holders in Electrical / Electronics / Electronics & Comm / Instrumentation EngineeringPreferred Competencies:Excellent written and verbal communication skillsShould be willing to travelGeneric Responsibilities required for this Role:Primarily Field Service Engineer and will be responsible for supporting customers with on-site installation, implementation, maintenance and repairsCreativity and can-do attitude is essentialAbility to help with solving customer problems and a commitment to deliver highest levels of customer satisfactionContinuously learning about new instruments, software and consumables is key to successJob Role :Candidates will be responsible for field servicing of high-tech analytical instruments like GCs, GC MS, UV-Vis, FTIR and AAS Spectrophotometers etc.Responsible for Onsite Installation and commissioning of hardware/software products at customer sitesServes as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer servicesEffectively communicates and escalates complex & unresolved problems and issues to higher levelFollows documented practices, policies and procedures in training customers, operating the instruments and service-related tasksTrain other field engineers and customersWilling to travel to other regions based on requirementResponsibilities include ensuring customer satisfaction and generating service and spares income*If interested can share your updated resume on consultant10@cpcareers.com
Keyskills :
customer servicefield supportcustomer supportfield service engineer