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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Role Summary/Purpose: The Service Delivery Manager 2 will be a member of the Incident Response Center (IRC) and support Synchrony s Incident and Problem Management processes. This includes initiating and leading major technology-based incidents from internal users and support associates, support vendors and SYF s clients, providing leadership on major incidents, administering effective follow-up on incidents, producing meaningful analyses of data and ensuring that areas for improvement are identified and addressed. In addition, they will actively drive process improvements and proactive measures to reduce the business impact of technology-based incidentsEssential Responsibilities:
Keyskills :
team involvementdisaster recoverypayment solutionscorrective actionservice managementproblem managementworking experienceincident managementdelivery managementbusiness continuitycommunication skills