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Manual Tester

5.00 to 7.00 Years   Hyderabad   17 Jan, 2021
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Career Level Summary

  • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
  • Solves complex problems
  • Works independently, receives minimal guidance
  • May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
  • Acts as a resource for colleagues with less experience
  • Level at which career may stabilize for many years or until retirement
Critical Competencies
  • Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made
  • Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior
Key Responsibilities
  • Technical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Lead customer engagements (both technical and non-technical)
  • Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure
  • Mentor and assist Rackers across the OS Function
  • Provide exceptional customer support via the phone, and ticketing systems
  • Collaborate and share knowledge with other Engineers and Administrators on the support floor
  • Acting as an escalation point that encourages others in problem solving
  • Ensure adherence to customer & SLA commitments for self and team
  • Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing with the autonomy and ability to suggest and implement changes to customer solutions and can impact process change and continued improvement
  • Ability to apply fundamental knowledge to solve complex customer issues
  • Help ensure adoption of policy, standards, and procedures on the team, holding team members accountable to high work standards and work performed
  • Participate in most complex ticket escalations
  • Owns customer issues until resolution with limited transfer of ownership (high closure rate)
Person Specification Knowledge
  • Strong knowledge of Linux and/or Windows Server Operating Systems.
  • Strong knowledge of server hardware, networking, backup, and storage solutions
  • Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems
  • Strong understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as: o Windows: Server Failover Clustering, Active Directory, IIS
  • Proficient knowledge of Database Servers: o Windows: MSSQL
  • Linux: MySQL, MariaDB, Percona
  • Proficient knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)
  • Proficient knowledge of Cloud Platform Products (Azure/AWS/GCP)
  • Basic knowledge of Project Management methodologies
  • Proficient knowledge in the application of current and emerging network software and hardware technology and protocols
  • Intermediate scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go
  • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Skills
  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • Strong written and verbal communication skills, both highly technical and non-technical
  • Fluency in multiple languages is a plus
Education Required
  • Bachelors degree in Computer Science, Management Information Systems, or a related technical field
  • At the Managers discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
Certifications
  • Desired: o MCSE for Windows specialization
RHCE (or LPI/LFC equivalent) for Linux specialization
  • Preferred o Specialist Certifications that apply to role
Experience Required
  • 5 - 7 years of experience in OS Systems Engineering and Administration
Physical Demands
  • General office environment: no special physical demands required
,

Keyskills :
test casesregression testingreportingfunctionalcustomer relationsmanagement information systemsweb serverswindows serverproblem solvingactive directorycomputer sciencecustomer supportdatabase serversstorage solutionsticketing systemsproject

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