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Oppurtunity For Avaya Tier3 Engineer

7.00 to 12.00 Years   Hyderabad   21 Oct, 2019
ALTRAN
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Greetings from Aricent Technologies (Altran Group), Hyderabad!! This is regarding the job opportunity with our Company Altran in Hyderabad Location. Job Location : Hyderabad Job Title : Support Engineer/Technical Engineer Experience : 7-12yrs Qualification : B.E / B. Tech / M.E / M. Tech/Any Graduate Job Title: Technical Solutions Leader

  • The Avaya Sr. Solutions Engineer (SSE) will have extensive design, implementation, and support experience with Avaya Auras UC portfolio.
  • The candidate will be Subject Matter Expert with expertise on one or more Aura UC components, and have major support and implement experience in the overall UC/CC portfolio.
  • The SSE will serve as the escalation point for all technical escalation issues coming into the organization for customers on Avaya Communication Cloud infrastructure.
  • The solution consists of Aura Components: CM, ASM, SBCE, Breeze, SMGR, AMS (media server), Equinox, AMM, AADS and Utility Services, AES, AAEP, ACR.
  • The SSE has expertise across multiple Aura products to provide input on complex issues spanning multiple product lines.
  • The role involves troubleshooting advanced SIP call flows with expert level capabilities in both SIP tracing and protocol debugging.
  • A deep understanding of how to troubleshoot the SIP core across Aura product line is required.
Responsibilities and Skills:
  • Respond to incoming requests for support Avaya support personnel.
  • Remotely diagnose and troubleshoot complex problems across multiple products and UC/CC disciplines
  • Able to articulate complex solutions to varied audiences
  • Ability to effectively work within the team and with external stake holders such as platform architecture and IT teams when necessary to isolate, resolve, and prevent issues.
  • Excellent time manager, able to analyze data, consume technical architectures and troubleshoot quickly
  • Excellent customer service skills, comfortable interacting with customer staff of all levels of technical acumen
  • Extensive experience with virtualization technologies, VMWare, various SAN technology etc
  • Strong networking understanding to drive VoIP troubleshooting, specifically ability to perform, and interpret packet captures, processing down to the target in large data sets.
  • The SSE will provide mentorship and guidance to junior engineers.
Education and Certifications:
  • Bachelors Degree in Computer Science or IT related field
  • SIP certifications (SSCA etc)
  • Avaya professional certifications
  • VMware Certifications
Job Location: Hyderabad Current Location -Anywhere Candidate interested can send profile on reethika.madhadi@altran.com Full Name: Contact Number: Total experience: Current CTC: Expected CTC: Current Location: Relocation: Notice Period: ,

Keyskills :
customer servicecomputer science utility servicesplatform architecture asm sansip sse

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