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Principal Product Manager

5.00 to 7.00 Years   Hyderabad   16 Oct, 2020
ServiceNow
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,Marketing / Communication
EmploymentTypeFull-time

Job Description

Role

ServiceNows Customer Workflow Products are transforming the delivery of digitally enhanced services and support to customers. We are enabling companies to offer effortless, proactive and predictive services to customers on a single platform connecting the entire organization. The team is seeking a Product Manager to define and build new applications for Customer Experience and Engagement use cases on ServiceNows best-in-class cloud platform.

Product managers operate at the intersection of customer experience design, technology development and creating revenue generating opportunities. Thus, the role requires a unique blend of skills.

  • Research beyond the stated requirements to be able to reframe the problem and drive innovation
  • Represent the customers voice to the technology and user experience design team
  • Drive execution and handle multiple tasks simultaneously with efficiency and effectiveness
  • Influence teams through vision and passion to deliver on aggressive timelines
  • Strive for perfection and set a high bar for quality in experience design and technology

Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation.

What you get to do in this role:

As a Principal Product Manager, you will be an individual contributor in the ServiceNow Customer Service Management business unit, and you will

  • Shape the product strategy and vision and deliver solutions
  • Provide thought leadership for the domains and products that you own
  • Create compelling market validated use cases & lead ideation
  • Interact with enterprise stakeholders, end-users and prospects to co-innovate and test the requirements
  • Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
  • Own and drive the execution of your Products roadmap to take the product to market
  • Manage multiple products/features simultaneously
  • Champion for your products both externally and internally
  • Effectively work with Sales, Marketing, Services, Support, Development, Design and other ServiceNow organizations & Partners

In order to be successful in this role, we need someone who has:

  • 5 years of experience in roles such as Product Management or Product Strategy
  • Relevant experience in the domains such as Customer Service, Case Management, Self-Service, Knowledge Management and Mobile Applications
  • Relevant experience in building customer facing self-service applications
  • Working knowledge of modern development platforms and languages - Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST and associated frameworks
  • Experience with Enterprise Cloud solutions, and CRM domain expertise is very desirable
  • Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe
  • Experience in Development/Functional Consulting functions is desirable
  • Experience in building and promoting business cases
  • Experience in iterative software delivery methodologies
  • Excellent written and verbal communication skills
  • Strong leadership and mentoring skills
  • High energy, self-starter with an aptitude for learning new technologies
  • Exceptional debugging, testing, and problem-solving skills
  • Ability to quickly shift focus and manage/coordinate multiple projects
,

Keyskills :
analyticsoraclefunctionalmarketingsalesuser experience designcustomer experience designcustomer service managementuse casesuser experienceproblem solvingcustomer serviceproduct strategyequipment supplyexperience designproduct managementser

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