hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Proactive Monitoring Engineer-Commerce cloud

2.00 to 4.00 Years   Hyderabad   22 Dec, 2021
salesforce
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success Group Job DetailsThe Proactive Monitoring Engineer is a customer-focused expert and is responsible for communicating Salesforce s handling and execution of high severity cases to customers, as well as implementing and finding ways to prevent customer issues through proactive support, monitoring, and quarterly customer reviews.This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce s suite of products by becoming a Salesforce cloud application and platform expert.The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving and analytical skills, is able to learn new technologies quickly, and uses their time efficiently.As a Proactive Monitoring Engineer, you ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.RESPONSIBILITIES:

  • Monitor the application/system defined parameters and open proactive cases. Manage client-support interaction on every case.
  • Provide expert-level technical support to high touch clients
  • Track and maintain all client communications and case documentation in Salesforce
  • Define follow-through and action plans to case resolution
  • Manage escalations and expectations for both the client and Internal personnel
  • Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call positionMINIMUM QUALIFICATIONS:
  • 2-4 years of prior relevant experience.
  • Passion for delivering outstanding customer experience
  • Excellent written and verbal communication skills
  • Action-oriented with strong organizational, analytical, and problem-solving skills
  • Highly adaptable, fast learner, and resourceful
  • Ability to collaborate cross-functionally on a global scale
  • Strong technical aptitude in support of learning Salesforce application and solutions
  • Dependable, motivated, self-starter with the ability to work independently
  • Bachelor s degree or equivalent work experience
  • Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
Proven experience or expertise in the following:
  • Demonstrated strength in troubleshooting issues at various architectural tiers resulting in short-term mitigation and/or root cause determination
  • Expert level debugging skills at application tier (Java/JVM), web tier and database tier (log analysis, heap analysis, thread analysis, etc)
  • Familiarity with various analytical tools such as APM (AppDynamics), log analysis (Splunk), RUM (Soasta), Synthetic Monitoring (Dynatrace) and their diagnostic application
  • Experience with Software-as-a-Service (SaaS) preferred
  • Demonstrable ability in Java, JavaScript, and HTML; especially program comprehension
  • Large scale, multi-tenant production environments
We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings TimeAPAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
root causesalesforce crmenvironmental impact assessmentlog analysiswindowsequal employment opportunityasset managementactive directorylinuxproblem solvingbss

APPLY NOW

Proactive Monitoring Engineer-Commerce cloud Related Jobs

© 2019 Hireejobs All Rights Reserved