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Process Associate Customer Service

0.00 to 1.00 Years   Hyderabad   27 May, 2020
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

PA, Customer ServiceIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities

  • Respond to customer inquiries and problem escalations
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Responsible to demonstrate capacity for critical thinking and analysis.
  • Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Candidate should be comfortable with 24*7 shift timings.
Qualifications Minimum qualifications
  • Freshers are eligible
  • Any graduate degree or equivalent with a strong academic record
Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
  • Must be able to work on a flexible schedule (including weekend shift )
  • Strong attention to detail.
,

Keyskills :
sales sap insurance quality ustomerfocus customerservice customerrelations problemsolving

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