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Process Associate - OTC Cash application

0.00 to 3.00 Years   Hyderabad   30 Apr, 2021
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Process Associate, Order To Cash We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/ExceptionsResponsibilities

  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a teammate to process any Adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.
  • Bring up problems to senior staff members and or management as appropriate.
QualificationsMinimum qualifications
  • B.Com
  • Freshers are eligible
  • Excellent English interpersonal skills
Preferred Experience
  • Prior collections management experience
,

Keyskills :
customer relationsinsurancequalitysalessaporder to cashcustomer focuscustomer servicecollections strategycollections management

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