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Process Lead, Getting Started, Getting Started

2.00 to 5.00 Years   Hyderabad   16 Aug, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryDo you want to reinvent, define and create an enriching experience for all the candidates joining Amazon, globally Why not take a chance to experience the journey first for yourself Key job responsibilities Gain the subject expertise and handle the real time challenges. Understand forecasting and how it effects the team SLA s. Process transactions as and when required based on volumes and stay close to the process to spot differences or enhance the workflows. Participate in audits, generate reports, results and recommendations. First point of contact for escalations from the team and ensure that identified issues are tracked and monitored to closure. Identify potential escalations, communicate and work with the team manager in resolving it. Work with the Team Manager to have a contingency plan for any unforeseen circumstances. Own the SOP s and make sure they are reviewed at regular intervals, updated and provide the most current information. Assist with new projects as need arises. Work closely with the Team Manager in developing/creating performance related reports and SLA metrics. A day in the life Assist Team Managers closely and be the face of the processes you own. Track data that helps to assess the SLA/ KPI metrics, forecasting and performance reviews. Roll up sleeves and work with the team for any emerging operational challenges. Collaborate with internal and external teams to drive process improvements. Work with single or multiple countries and for all Amazon business lines. Constantly display high integrity values while dealing with highly confidential and sensitive information. Communicate with different stake holders involved in the onboarding process to track and update on any escalations/crisis situations.About the teamThis role is part of Getting Started (GS) team, under Joining Amazon services which ensures an end to end, frustration-free journey for the candidates. This is a subgroup of the New Joiner Support (NJS)NJS supports candidates globally by entering their data into HR systems after validating them in recruiting systems, helping candidates transition from offer accepted to employee status. This includes creating accurate employee records, generating new hire paperwork, and obtaining and uploading eligibility documents, so that new hires are ready to work on Day 1., +3 months of experience in the Getting Started organization Bachelor s degree or 2+ years of relevant work experience in HR Amazon Related Role or an advanced college education in related field (Human Resources, Business Administration, Psychology, Industrial Education or Others) Computer literacy - Intermediate to Expertise level in Excel, Word, Outlook. Ability to assess large data and create meaningful recommendations. Flexibility to work on a shift schedule. Excellent communication skills, Fluency is both written and verbal and forms. 2-5 years of work experience in HR/HR Shared Service Center/ similar role preferred. Background or experience in working with HR processes, systems or tools. Ability to work in international teams where team members are in different locations and belong to different cultures. Ability to support multiple projects simultaneously. Experience coaching a team. Strong attention to detail and carries excellent interpersonal and organizational skills. Ability to prioritize in a fast-paced environment. Strong analytical and result oriented approach.

Keyskills :
customer relationsaccountssapslareportingrecordsmetrics

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