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Professional 2 Service Delivery Coordinator

1.00 to 2.00 Years   Hyderabad   27 Mar, 2020
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Essential Job Functions

  • Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
  • Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
  • Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
  • Maintains records of expenditures to ensure compliance with approved budgets.
  • Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  • Assists in identifying service improvements to increase customer satisfaction.
  • Ensures delivery of projects meet client and company expectations and needs.
Basic Qualifications
  • Bachelors degree or equivalent combination of education and experience
  • Bachelors degree in business administration, engineering, information systems or related field preferred
  • Three or more years of support services or project or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
Other Qualifications
  • Project management skills
  • Analytical and problem solving skills
  • Basic accounting skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Communication skills
  • Ability to work in a team environment
  • Willingness to travel
Work Environment
  • Office environment
,

Keyskills :
change managementincident management slamanagement deliverydelivery of projects problem solvingtime management

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