Senior Director - Home Warranty

Job Description

About AIG WarrantyAIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.With over 20 years of experience, we are one of the warranty and service industrys leading providers, which is why many of the worlds largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.Position OverviewSr Director Home Warranty Business Development is responsible strategic leadership of our Home Warranty program design and developing our industry position in home warranty underwriting and administration. Building industry relationships, owning business development, and guiding our solution designs to support growth. He/she will articulate and build out a compelling value proposition that will be used to approach home warranty and utility services providers. Build a robust pipeline of new potential clients, after which the account management team will support progress on negotiations and prioritize those with the greatest potential.Essential Duties and Responsibilities

• Develop a pipeline of potential clients and lead sales activities to win new business as aligned with AIG Warranty leadership growth strategies.
• Provide industry insights and AIG strategic direction related to home warranty and utility line service contract offerings
• Work closely with VP of National Accounts to provide current market and industry trends and anticipate hurdles to ensure that organizational design and tools are designed to remain competitive in the marketplace.
• Establishing good working relationships with potential clients, posturing self as trusted source of knowledge and innovation.
• Ensure that proposed client agreements align with operational process capacity of AIG and that AIG and its clients and partners can execute within the boundaries of the agreements.
• Partner with contracted third-party vendors when needed to support proposals for execution of sales and marketing strategies for new business.
• Initiate new business support from internal departments to ensure that new opportunities strategic goals are understood and can be delivered on appropriately, including customer service, service dispatch, claims, finance, underwriting, and IT.
• Work closely with Finance to forecast and plan both sales and cost related financial impacts of new business program(s) to overall AIG profit and loss.
• Provide input on operational strategy related to the growth and maintenance of existing and new clients.

Essential Knowledge, Skills, and Abilities

• Culture: Demonstrate commitment to: Excellence, Teamwork, Innovation, Initiative, and Can-do Attitude.
• Presentation: Excellent presentation skills with a strong customer focus.
• Sales: Persuasive and effective communication skills throughout the sales cycle.
• Communication: Develop rapport with Executive level prospects and industry leaders.
• Financials: Understanding of financials, profitability, and basic understanding of risk.
• Execution: Ability to develop, implement and provide oversite to processes that provide positive results.

Beneficial Knowledge, Skills, and Abilities

• Home Warranty and Utility Line Coverage experience
• Warranty operational experience
• 7 years in warranty or adjacent industry experience preferred
• Direct Marketing experience
• Financial knowledge
• Strong Excel and PowerPoint skills

Education/Experience Requirements

• Proven experience in business development and sales required.
• Client relationship management experience required.
• College degree required.

About Employment at AIG WarrantyThis position is based out of Jeffersonville, Indiana office. This is a full time, 40 hour per week role, during normal business hours. Travel will be required.AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment.A partial list of benefits includes:

• Automatic employer contribution into 401k account, with an additional employer match opportunity
• Competitive Medical, Dental and Vision insurance plans
• Opportunity to earn a performance-based annual bonus
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off

AIG Warranty is positioned to grow and needs someone to find the right client opportunities, ensuring new clients and AIG can partner profitability and successfully for both organizations. If this position sounds like it could be the right fit for the next step in your career, please apply today.It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusionAIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecareaig.com . Reasonable accommodations will be determined on a case-by-case basis.In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case by case basis.Functional Area:SM - Sales & Marketing Estimated Travel Percentage (%): Up to 50% Relocation Provided: No Service Net Warranty, LLC,

Keyskills :
home warrantyutility servicesvision insuranceclaims processingdeliveryautomationcustomer servicesalespeople managementmarketingservice contractnew businesseffective communication skillssales marketing