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Senior Manager Application Support

3.00 to 5.00 Years   Hyderabad   21 Aug, 2019
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Support / HelpdeskNetwork / System Administration
EmploymentTypeFull-time

Job Description

"

  • A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities:
  • This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
  • Client assistance in optimal use of the system
  • User administration/privileges
  • Parameter configuration changes
  • System availability
  • Application and database performance tuning
  • Daily operational processing monitoring and support
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Assistance with problem support and resolution
  • Business Continuity/Disaster Recovery assistance
  • Working with Charles River colleagues to smoothly transition new Clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
  • The role will involve periodic out of hours support and occasional travel to customer sites for planning and review meetings.
Skills, Experience & Qualifications Required:
  • Overall 10 + Years with minimum of 3+ years relevant experience, preferably in financial services
  • Experience with Financial Services Investment Management, Trading or related systems (e.g. Charles River IMS) preferred but not essential.
  • Proven ability to be the lead analyst on a project and to partner with various internal departments to successfully deliver projects on time and within scope whilst ensuring a superior level of customer service.
  • Experience in MS SQL Server or Oracle, configuration, operations, and basic administration functions.
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, DevOps tools, system monitoring software and disaster recovery/business continuity.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • Bachelor s degree in a technical or analytical discipline. A degree in Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths or Statistics preferred.
,"

Keyskills :
recovery businesscontinuity configuration troubleshooting operatingsystems disasterrecovery useradministration technicaltroubleshooting ystemmonit ing remote

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