Sr. Analyst, Automation and User Experience

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success Group Job DetailsAutomation and User Experience Senior AnalystLocation: HYD Salesforce applications deliver billions of transactions every day.The Salesforce Critical Incident Centre supports our customers at the most critical times when service may be interrupted. To support the Critical Incident Centre, the Process, Automation and Data team builds tools to automate the processes that support service restoration. You will be part of a small Agile team building user-centric process automations on the Salesforce Service CLoud platform. You are passionate about delivering the best user experience possible through creative design and innovative approaches based on user needs. This role requires interfacing directly with business stakeholders and technical resources to optimize and extend the internal systems and tools. You will have experience within the Salesforce development environment and some exposure to full-stack applications and developing custom Salesforce applications and integrations.Role Responsibilities:

• Gather and evaluate user requirements in collaboration with product owners and engineers
• Work with a small agile team to build systems to automate Incident Command, front-end and back-end, delivering user-friendly intuitive solutions in line with UX best practices and modern website design
• Illustrate design ideas using storyboards, process flows and sitemaps, with prototypes to clearly illustrate look & feel
• Design graphic user interface elements, like menus, tabs and widgets, build page navigation buttons and search fields
• Create original graphic designs (e.g. images, sketches and tables)
• Deliver high-quality solutions in a fast-paced, dynamic, and collaborative team environment
• clicks not code philosophy to implement Salesforce solutions, to support process automation and drive innovation
• Provide accurate estimates of development efforts for forecasting and schedule adherence.
• Write clear high-quality system documentation.

Experience:

• Bachelors degree in computer science, design or similar engineering field
• 7-8 years post graduate industry experience, 3-4 years development and at least 2 years in UI/UX design/development
• Development experience in a Salesforce environment - Salesforce Certified - (e.g. Apex, Visualforce, Lightning Experience - Aura & Lightning Web Components (LWC) , Flows , Process Builders, Salesforce APIs, Force.com, custom objects and fields, views, applications, validation rules, workflows, scripting, web services, etc) - a distinct advantage
• Strong understanding of object-oriented design and programming concepts
• Up-to-date knowledge of UI design tools, wireframe tools, web front end development, SLDS
• Sound knowledge of web development, data structures, distributed systems, caching, databases, concurrency
• Consistent track record of delivering on commitments portfolio of design projects
• Building proof of concept and production-ready solutions
• Working in an Agile collaborative team

Desired Skills:

• Fluent spoken and written English, highly effective written and oral communication skills
• Can learn and apply new concepts, principles, and solutions and quickly deliver high-quality solutions
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills, pragmatic: gets things done, finds creative compromises
• Can analyse, plan and estimate requirements and risks and solve for them showing critical thinking

• Some or all of the following technologies:
  • Node.js
  • React
  • Modern Javascript
  • Python
  • JSON
  • SQL / SOQL
  • PostgresSQL (or any other Database such as MongoDB)
  • OS (Unix/Linux) basics
  • InVision
  • Adobe XD
  • Heroku knowledge - an advantage
  • Slack integration/development experience - an advantage
  • User Experience Designer
  • Deployments - Metadata API/ANT Migration tool/CLI /Visual Studio code
  • Mobile Dev/ Experience Cloud (Communities) - an advantage
  • Platform Events, Steaming API
  • Service Cloud Experience - Omni Channel and Live Message

AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
new conceptsfront endcreative designtime managementincident commanddata structuresweb servicescustom objectsweb developmentcomputer scienceuser experiencevalidation rulesteam building