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Sr. Operations Program Manager

2.00 to 4.00 Years   Hyderabad   22 Jun, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Microsoft Capacity, Supply Chain and Provisioning (CSCP) is the engine that powers Microsofts cloud services. The group is responsible for designing, building and operating Microsoft s global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data-driven engineering, cost effectiveness and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsofts 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters and more than three million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.We have an exciting opportunity on the Spares & Warranty team for a high energy Customer Operations Program Manager. Spares & Warranty is reinventing and transforming the cloud service parts supply chain to enable increased customer focus, quality, and efficiency as part of our journey to achieve world-class status. This position is vital for continuing to ensure spare parts are available for our global datacenter operation teams. The ideal candidate will possess program management and analysis skills to assist in unblocking delays in part delivery. The role will be responsible for leveraging current cross functional support ticketing systems and be a part of supporting future system capabilities. A successful candidate is a self-starter with a strong work ethic, highly team-oriented, tenacious, and focused on achieving measurable results.
    • Work closely with partner teams to troubleshoot and resolve customer tickets to ensure timely part delivery
    • Escalate incidents and work with extended teams to provide feedback for root cause analysis (RCA)
    • Engage with subject management experts for development and maintenance of SWOps process documentation
    • Adhere to organizations KPI s and SLA s through day to day ticket management.
    • Partner with teams to promote existing processes, KPI s and SLAs
    • Reviews reports of DC health, evaluates compliance with Microsoft spare part requirements, and escalates issues or blockers to initiate corrective actions with guidance from others.
    • Technical aptitude with excellent verbal communication skills
    • Build relationships, gain consensus, remove tension/roadblocks and focus on the solution
    ,
    • Bachelor s degree in business, supply chain, engineering or equivalent
    • 8+ years experience in Program management related to Cloud, Infrastructure, or Supply Chain, or Datacenter Operations
    • Hands on experience in supply chain transformation strategies, process reengineering, and major systems deployments
    • Proven ability to work directly with customers and suppliers with little supervision
    • Excellent organization and communication skills
    • Ability to think strategically beyond day-to-day execution
    • Working knowledge of service parts business
    • Strong customer focus and attention to detail
    • Demonstrated bias for action and ability to drive clarity and eliminate ambiguity
    • Eager to learn, curious, and customer-focused
    • Strong knowledge of key IT and service industry concepts
    • Proficient with Microsoft O365 applications, Visio, MS Project, SQL, and Power BI
    • SAP proficiency a plus
    Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. #cscpjobs.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
deliveryagilemanagementprogram managementsupply chain

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