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Sr. Technical Support Engineer

2.00 to 5.00 Years   Hyderabad   05 Mar, 2021
Planful
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

Responsibilities:

  • Planful is seeking a qualified Technical Support Engineer to join our world class Technical Support Team. This individual will join our support team based at Hyderabad, India.
  • This individual will work with our valued customers to provide world class solutions to meet their requirements.
  • They will also train our customers, colleagues and partners as well as collaborating with internal team members to provide exceptional service for everyone.
  • Work with customers to provide best practice solutions to their requirements .
  • Continuously enhance knowledge and skills in the areas of problem solving, effective communication, Planful product functionality, accounting and planning.
  • Job involves supporting Planful Enterprise Performance Management Software Suite in the areas of budgeting & planning, financial consolidations, Modelling, financial reporting and scorecard / dashboards.
  • Candidate will be required to work with our global customers, Planful Support and Pre-sales consulting teams in the United States and India.
  • Closely collaborate with Product Development & QA teams in India on product requirements and issues.

Requirements:

  • Bachelor s degree in Finance or equivalent experience in Finance, Business or Computing field.
  • Experience of working with software as a service based product/application support for supporting US based accounts would be preferred.
  • 2yrs of experience in supporting EMP Suite (Oracle Hyperion, SAP etc) or good FP&A related support experience would be needed.
  • Experience of working with MS Office, especially with Excel would be preferred.
  • Excellent communication (both oral & written) and presentation skills. - Absolutely Important.
  • Strong problem solving and analytical skills.
  • .Net/SQL scripting knowledge would be nice to have.

Professional Attributes:

  • Customer focus: The successful candidate will have an indomitable (external and internal) customer focus.
  • Strong work ethic: He or she will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a sustainable, proactive fashion.
  • Passionate commitment to the company and your profession: Champions projects and the company s needs and implements a model of continuous improvement in both company goals and project-related tasks.
  • Problem solver: Should be a strong, analytical problem solver with a strong attention to detail.
  • Accountability: He or she should be a results-oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of initiatives. Entrepreneurship, sense of urgency: The successful candidate will possess a highenergy level which allows them to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.
  • Flexibility and adaptability: Should be able to switch gears in various high-stress situations and apply him or herself to quickly learning new technologies and adopting new methodologies.
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Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemssoftware as a servicems officesap financialproblem solvingfinancial planningapplication supportfinancial reportingproduct developmentproduct requirementsperformance managementcon

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