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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (Domestic)Technical Support / Helpdesk |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are Opening forSr. Technical Support, IT OperationsJob descriptionCoordinates as smart hands with different portfolio and engineering workgroupsPerform hardware and software upgrades to peripheral equipmentAttend to breakfix engagement as required by Situation Management for technology related problems and issues received from both internal and external clientsPrepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and systemPerform site maintenance and safety checks of assigned equipmentPerform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Server EngineeringSpend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as requiredWork on Reports, PCI tasks, deployments and patching of WindowsLinux Servers.Support and trouble shoot IVR Servers.Work on User administration log requests and change management.Candidate ProfileBachelors Degree in related field from a four - year college or university with three to five years of relevant experience preferredStrong communication skills, both written and verbalDemonstrated ability to multi - task and meet timelines on deliverablesSelf - starter, sense of urgency, and works well under pressureStrong attention to detailProficient in Microsoft OfficeCareer Framework RoleHas developed specialized skills or is multi - skilled through job - related training and considerable on - the - job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partialconflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Regards,HR Team
Keyskills :
ivr antivirus hardware computer troubleshooting linux itoperations windows administration management hange user