SRE - Vice President

Job Description

As a member of our Production Support team, you ll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You ll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You ll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.The CTC Production Support team is seeking a systems administrator that combines both software and systems administration to operate and manage large-scale, massively distributed, fault tolerant systems. The candidate will build and implement creative solutions to operations problems, including optimizing existing systems, building infrastructure, Capacity and Resilience management and eliminating work through automation. The candidate will work with various cross-functional teams, and must be able to work in a global team setting and adapt to dynamic requirements. As an administrator, you are responsible for the visualization of how our systems relate to each other while using our production tools to identify and resolve a broad spectrum of problems.This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.Work you will doEnsure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do failMinimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recoveryEngage to run, maintain and improve critical service against established Service Level Objectives by applying software engineering principlesOwn day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supportedBuild strong relationship & Engage in with the development team throughout the life cycle to help build for reliabilityIdentify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring againFacilitate maximum speed of delivery by objectively binding to disruptions of the servicePractice Agile and Scrum methodologiesWork Location: Hyderabad, BangaloreShift Timings: 5-2/1-10 (IST)Supporting over weekend will be rotational (once a month, will be compensated with week day offs)Qualification

• Strong experience with Automation and Configuration tools like Ansible, Puppet, Chef

Experience with scripting languages (e.g., Bash, PowerShell) to automate tasks and manipulate dataExperience with one or more general purpose programming languages (e.g. Python, Java)

• Strong platform skills (Linux, UNIX and Windows)
• Strong application & middleware support knowledge
• Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
• Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics, Splunk, etc.
• Experience with Agile and full software development life cycle disciplines
• Proven ability to understand and troubleshoot complex problems under pressure
• Passionate for making things better and driving action with sense of urgency

Understanding of concepts and principles behind DevOps, SRE, CICD etc.Good to have - knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferredOur CTC Production Support Organization is filled with innovators who love technology as much as you do. Together, you ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You ll work in a stable, resilient and secure operating environment where you and the products you deliver will thrive,

Keyskills :
project managementautomationcost controldeliveryltdsoftware development life cycleroot cause analysislife cycleroot causeprivate cloudservice levelproblem solvingchange management