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System Engineer

2.00 to 3.00 Years   Hyderabad   16 Aug, 2022
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool Troubleshooting desktop / laptop OS issues Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners Installation/re-installation/configuration / Troubleshooting of software/applications Installation / configuration / Troubleshooting of e-mail client Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update Install approved patches onto desktops / laptops which have failed automatic update Remove virus from respective desktop / laptop Handle IMAC s (pre-approved, low impact Install, Move, Add and Change) OS builds from approved image Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware Ability to quickly analyze & diagnose technical problems Problem determination and resolution within SLAs Work with Local & Global Teams Proactive and clear communication skills Quality and Process Knowledge Should be good in client communication skills Willing to Work on Shifts based on the projects need Desktop/phone setup for projects. Reducing repetitive calls. Roles & Responsibilities: Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool Troubleshooting desktop / laptop OS issues Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners Installation/re-installation/configuration / Troubleshooting of software/applications Installation / configuration / Troubleshooting of e-mail client Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update Install approved patches onto desktops / laptops which have failed automatic update Remove virus from respective desktop / laptop Handle IMAC s (pre-approved, low impact Install, Move, Add and Change) OS builds from approved image Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware Ability to quickly analyze & diagnose technical problems Problem determination and resolution within SLAs Work with Local & Global Teams Proactive and clear communication skills Quality and Process Knowledge Should be good in client communication skills Willing to Work on Shifts based on the projects need Desktop/phone setup for projects. Reducing repetitive calls. Qualifications: Graduate,

Keyskills :
troubleshootingcustomer relationsjavasqlnetworkingglobal teamsclient communicationimacemailviruslaptopdesktoplogginglaptopsvendors

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