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Team Lead Non Voice_Hyderabad

1.00 to 3.00 Years   Hyderabad   16 Aug, 2022
Tech Mahindra Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Greetings of the Day!!*Tech Mahindra LTD_ Mumbai_ Hiring for Team Lead Non Voice Process in E Commerce Domain*Job Responsibilities-
    • This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
    • Maintain data entry requirements by following data program techniques and procedures.
    • Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
    • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
    • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
    • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
    • Test customer and account system changes and upgrades by inputting new data; reviewing output.
    • Secure information by completing data base backups.
    • Maintain operations by following policies and procedures; reporting needed changes.
    • Maintain customer confidence and protects operations by keeping information confidential.
    • Contribute to team effort by accomplishing related results as needed.
    Candidate Profile:Desired Candidate Profile-
    • Min Graduate (Any) mandater
    • Min 2 years experience as a TL in Non Voice Process from a BPO Non-Telecom process. (Mandate)
    • Overall 3 years experience.
    • Strong understanding of and experience in product training in domestic / International BPO domain
    • Looking for immediate joiner (will add to advantage)
    Salary- Best in IndustryInterested candidates matching the above requirement can call Ronica @ hidden_mobile or share CV tohidden_email

Keyskills :
chatchat processprocessnon voiceweb chatnon voice processspecialist trainerprocess trainertrainer

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