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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk,General / Other Software |
EmploymentType | Full-time |
Technical Account Manager - OpenShiftLocation Remote SpainPosting date 2 days ago(6/15/2021 8:48 AM)Job ID 87333 Category Technical Support Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Spain. In this role, you will work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just break-fix solutions, as our customers get industry-leading resources that enable their technical environments to run efficiently, so that they can focus on growing their businesses. You ll offer premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You ll forge relationships with your customers, develop a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents, managing customer expectations and communications to resolve such incidents. As a Senior Technical Account Manager, you will tailor support for each customer environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, youll work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You ll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You ll also need to have excellent collaboration skills and ability to learn new technologies quickly and use your time efficiently. Primary job responsibilities
Keyskills :
computer scienceopen source softwareaccount managementproduct managementproject managementautomation toolsslaopen sourcecustomer loyaltyhybrid cloudcustomer support