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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Primarily, you will be responsible for:Provide Technical Support to Enterprise customers via web, email, Phone (International calling), online sessions and other channels as required i.e. handling technical customer queries day to day.Perform problem determination to identify and isolate failure point including hardware, application, customer setup and / or documentation.Take quick ownership of customer issues (as L1 support) and strive to achieve customer satisfaction/resolution quickly.Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.Research, diagnose, troubleshoot and identify solutions to resolve non-standard customer issues. Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues.Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.Champion customer satisfaction. Work experience:Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)Requires excellent communications skills with the ability to communicate effectively at all levels both within and outside the organization.Knowledge of C/C++/PythonPrefer prior Embedded Technology Experience providing L1/L2 support.Prefer diverse Operating System experience including Windows, MAC OS X, and Linux OS. Education & Qualifications: Require a Bachelors Degree in computer science (or equivalent)Strongly prefer a Masters Degree in computer science (or equivalent,
Keyskills :
mac osoperating systemssciencehardwarelanos xmacnetworkinglinuxtroubleshootingcomputer scienceemailtechnical supportembeddedwindowssales leadsmac os xsales