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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk,General / Other Software |
EmploymentType | Full-time |
Specialists in creating high performance offshore teams for the hi-tech industryCareers CAREERS Technical Support Executive Location: Hyderabad The Opportunity: Come Build the Next-Gen Hi-Tech Product Platform As a Technical Support Executive you will be responsible to ensure concerned technical teams are engaged in a timely manner to address technical issues. If you thrive in a dynamic, collaborative workplace, we provide you an environment where you will be challenged and inspired every single day. If you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish working with us. Key responsibilities: Monitor the ZenDesk Ticket system for any unassigned tickets from the customers Acknowledge and respond to the customers within the defined SLA s Assign the tickets to the technical teams within the defined SLA s Handle the calls from the customers and engage the appropriate teams for any further assistance Basic knowledge of the following technologies Google docs and sheets MS Office CRM Tools like ZenDesk Knowledge on SQL, Networking, Windows server, Linux will be an added advantageThe kind of people we look for: 0-3 years of experience. Good team player who keeps the team success before individual achievements Ability to adhere to defined processes and procedures to ensure SLA s are met Should demonstrate an aptitude and appetite for learning newer technologies Ability to collaborate with cross-functional teams Must have excellent communication skills English, Written and Verbal Willingness to work in a 24/7 team in rotational shifts About Gaian Solutions:Gaian Solutions is a 13-year-old product organization and a leading edge provider of products and solutions to the media and entertainment industry.
Keyskills :
troubleshootingdata sciencecontent deliverywindows servertechnical supportcustomer relationspublic transportcustomer servicecontent services