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Workflow Analyst

6.00 to 8.00 Years   Hyderabad   17 May, 2021
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 10 - 14 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and Responsibilities

  • Key expectations: He/She will be responsible for scheduling of associates as per forecast pattern and considering other site level constraints Should have sound knowledge of routing of contacts and prioritization of contacts as per severity to ensure that service levels are met Creates Interval level/daily level and Week level plan for business to meet the forecasted numbers and required productivity Mitigates capacity risks of that site by managing dependencies across multiple operating units. Clearly communicate dependencies to the site lead and manage/track exceptions Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators such as Occupancy, Productivity, shrinkage, lost hours etc Builds a strong relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding to the best workflow management practices Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at that site Creates reports to drive productivity or to help with root cause analysis Plays an active role in mentoring workflow talentBASIC QUALIFICATIONS: Bachelor s Degree Overall workflow experience of 6 -8 years along with 4 years of scheduling experience (both tool based & manual) Should possess strong knowledge of workflow concepts and its implications Should possess strong analytical and quantitative skills Advance expertise in Microsoft Excel Formulae, Macros, etc Excellent verbal and written communication skills High attention to detail with the capability to lead multiple, challenging priorities simultaneously while in a high-pressure, high-risk environment Ability to effectively communicate with stakeholders, should have interest & ability to work on process-improvements initiatives and projects Excellent planning and time management skills with the ability to deal with multiple demands on time and deal with ambiguity Solve for both service level problems and the challenges of minute-to-minute change will be necessary Willingness to work in 24*7 environment
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Keyskills :
rootworkflow managementsite operationspossess strong analyticalforecastingtime managementexcelroot causemicrosoft excelservice launchesoperationswritten communicationworkflow analysisdeliveryservice levelmanagement skillskey performance in

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