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Assistant Manager, Agency Collections

2.00 to 3.00 Years   Indore   18 Jan, 2021
Standard Chartered Bank Ltd
Job LocationIndore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Negotiate & collect overdues from customers where required
  • Exercise adequate control over Agency performance in terms of
    • Recruitment & training of field collectors
    • Managing agency and field collector productivity
    • Capacity Planning
  • Managing agency performance in terms of resolution - both front-end and net resolution
  • Training on Code of Conduct and Compliance requirements
  • Ensure proper documentation of Collection related activities and updating of CACS
  • Timely assignment of Collection cases to Agencies
  • Conduct periodic Collection Agency Audit
  • Ensure legal recourse and follow up on delinquent accounts where applicable
  • Ensure closure of complaints in timely manner
Our Ideal Candidate
  • Graduate/Post Graduate with 2-3 years of experience with a minimum of 2 years of relevant experience
  • Experience in Monitoring / Controlling Collection Activities/Negotiations with Delinquent cardholders / Agencies Monitoring calls for expert knowledge of Delinquency Trends, Market understanding, Collection Techniques and agency management in various products.
,

Keyskills :
salesmisaccountstatbankingcode of conductfront endagency managementnetturnbrandvisitidealagencyclosurecontroltrainingplanning

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