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Chat Process- Customer Support Associate- Indore(M.P.)

0.00 to 3.00 Years   Indore   26 Aug, 2022
Cenus Consulting Hiring For WNS
Job LocationIndore
EducationNot Mentioned
SalaryRs 2.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Location Indore (M.P.)Job Profile- Work From Office - Customer Support Associate( BPO Industry-Chat Process) Good Opportunity for freshers and experience candidates Skills Required:
    1. Excellent Communication Skills In English.
    2. Comfortable Working in Rotational Shifts.
    3. Cab Facility for night Shift.
    4. Candidate should have Excellent Communication Skills.
    5. Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
    6. Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
    7. Chat Process.
    8. 5 days working.
    Job Responsibilities:
    1. Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
    2. To deliver service & resolution experience to all the customers
    3. Successfully resolve customer queries through CRM & Knowledge Base
    4. Document in detail all interactions with customers
    5. Effectively articulate information to customers
    6. Educate customers on products. Help customers to be successful
    7. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
    8. Successfully performs against department scorecard metrics including Quality
    9. Assurance, First Contact Resolution, and NPS
    AttitudeTime ConsciousDetail OrientationFlexible & AdaptabilityPatienceProactiveBehavioral CompetenciesProblem SolvingCustomer FocusCommunicationLearning OrientationResult OrientationSalary Offered:2.75 LPA to 3.1 LPA (Fixed CTC)Variable upto 7000 per month(Depending on performance)Job Location:Indore, Madhya PradeshSend your updated resume to below mentioned email Address-Email- hidden_emailFeel free to contact us for any query-Cenus Consulting502-B, Rajani Bhawan, MG Road, Indore(M.P.)Ph. :- +91-hidden_mobile ,hidden_mobile, hidden_mobile

Keyskills :
spoken englishcustomer serviceverbal communicationenglish

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