Quality Analyst

1.00 to 2.00 Years Indore 21 Jan, 2022

Job Location	Indore
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Quality (QA-QC)
EmploymentType	Full-time

Job Description

Job descriptionQualification / Eligibility Criteria:

1 year experience as a quality analyst
1-2 years of experience (preferably in handling BPO business)
Excellent command over English (Verbal & Written)
Working knowledge of Excel, Power Point & Word
Understanding of operations reports & MIS

Sample and evaluate contact transactions
Report results of evaluations to Quality/Operations
Coach Technical Support Executives on the evaluations done
Run analysis on contact evaluations and highlight trends
Coach agents based on evaluation trends to improve their technical capabilities
Use trends to identify training needs and developing action plans
Help technical support executive to understand appropriate troubleshooting approach
Participate in calibration sessions with Quality/Operations
Maintain current understanding of program strategies
Support management focus on review of key drivers, metrics and operational processes that drive KPI results
Demonstrate commitment to program internal customer satisfaction

Industry: BPOSalary:As per experience & company norms

Keyskills :
troubleshootingpowerpointoperationsbpomanagementcustomer satisfactionquality operationsmisquality analysttechnical support executive

APPLY NOW

Quality Analyst Related Jobs

Quant Faculty (Design domain)

Toprankers

2.00 to 6.00 Years Indore 15 Apr, 2024

Keyskills :
TeachingQuantitative Aptitude

View & Apply
Sales Intern

SG Gurukul

0.00 to 4.00 Years Indore 15 Apr, 2024

Keyskills :
SalesBusiness DevelopmentMarket ResearchCold CallingCommunication SkillsClient InteractionTeam CollaborationCRM SoftwareSales ProposalsIndustry Trends Analysis

View & Apply
Technical content writer intern

digitaldizney

0.00 to 4.00 Years Indore 15 Apr, 2024

Keyskills :
ResearchSEOContent StrategyProofreadingEditingKeyword ResearchBrainstormingTechnical Content WritingContent Planning

View & Apply
Business Operation Manager for Coaching Classes

Confiidential

5.00 to 9.00 Years Indore 15 Apr, 2024

Keyskills :
Operation ManagementCommunication SkillsLead ManagementCareer CounsellingTeam CoordinationPTM

View & Apply
Operations Internship in Indore

ADMIVO

0.00 to 4.00 Years Indore 15 Apr, 2024

Keyskills :
DocumentationCommunicationResearchClient followupsUniversity shortlisting

View & Apply
Sales Executive

Brainly Academy

1.00 to 5.00 Years Indore 15 Apr, 2024

Keyskills :
SalesLead GenerationClient EngagementCommunication SkillsTeamworkSales Reports

View & Apply
Back Office Employee

Presume Overseas Education (OPC) Pvt Ltd

0.00 to 4.00 Years Indore 15 Apr, 2024

Keyskills :
Back Office OperationsAdministrationCommunicationCustomer ServiceSales SupportMS OfficeData EntryFinance Processes

View & Apply
Technical Analyst / Technical BA

Mantras2Success consultants

5.00 to 9.00 Years Indore 15 Apr, 2024

Keyskills :
JavaBusiness AnalysisBusiness Analyst

View & Apply
Human Resources Trainee

GoodVibes Placement Services

0.00 to 3.00 Years Indore 15 Apr, 2024

Keyskills :
Performance ManagementGood Communication SkillsRecruitment ActivitiesOnboarding ProcessHR PoliciesProceduresEmployee Records ManagementTrainingDevelopment ProgramsHR ReportsMetrics

View & Apply
Business Development Executive in Indore

Baron Learning Private Limited

2.00 to 6.00 Years Indore 15 Apr, 2024

Keyskills :
Customer EngagementRelationship BuildingCRM ManagementCustomer RetentionSales Maximization

View & Apply

Quality Analyst

Job Description

Quality Analyst Related Jobs

Quant Faculty (Design domain)

Sales Intern

Technical content writer intern

Business Operation Manager for Coaching Classes

Operations Internship in Indore

Sales Executive

Back Office Employee

Technical Analyst / Technical BA

Human Resources Trainee

Business Development Executive in Indore

Jobs By Category

Jobs By Skills

Jobs By Location

Main Menu

Jobseekers

Employers