Video KYC Officer (V-KYC) | Bangalore & Thane-W

Job Description

Job Designation:Video KYC Officer (V-KYC)Role Category:Customer Services (Inbound- Video Call & Voice Process)Job Grade:Assistant Manager M-1Job Locations:Bangalore& Thane -West (Wagle Estate) Location.Payroll:This is Permanent Bank Payroll jobNote: Freshers with communication skills also can apply.Job Description & Responsibility:
• Handle inbound Video calls of the customers to complete the full KYC.
• Verify the details submitted by the customer while opening the account and Documents submitted are matching.
• Ensure KYC is completed by the right party only.
• Should maintain a good relationship with the customer throughout the KYC process.
• Cross-sell other banking products.
• Give complete and correct information on all the products pitched to the customer.
• Take call backs in case the customer is busy and ensure the follow up is done on time.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on conversion and Cross selling as defined from time to time.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Shifts Timings & Offs:=> Working Day-:6 Days working in a week.=> Weekly offs:One fixed off on Sunday and 2nd & 4th Saturday rotational off.=>Shift Timing for Male-:Any of 9 Hours Shifts can be offered from 7.00 AM to 11.00 PM. (No Night Shift).=>Shift Timing for Female-:Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).=> This is Contact Centre Branch (Non-Branch Banking) based Job,=>This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.Candidate Desire Profile:
• Must beGood Communication skillsVerbal & Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening shifts.
• Freshers with communication skills also can apply.
• Age should be 20-30 years only (Male & Female Both can apply).
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.
• Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:=>Annual CTC of Rs.2.25 to 2.75 Lac per annum plus performance based high Incentives.(Monthly In-hand/Net Salary would be 15000/- to 20000/- per month.=>Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).Education Qualification:=>Minimum Graduate with any stream Or=>Post Graduate with any stream.Greetings from Hy Fly ConsultancyBanking Finance Co hiring Graduates with voice process exp Salary upto 4.5 lakh Call hidden_mobile PriyaEmail -www.hyfly.in

Keyskills :
voice processcustomer careoutbound callingtelecallinginbound processtelesalescustomer servicephone banking